Terms & Conditions

1. At Conifox Adventure Park we pride ourselves on offering a fun filled experience for all visitors. We want you to have a fantastic time when you visit us and to leave with wonderful memories.
   In some cases, however, we understand that circumstances may arise that prevent you from attending Conifox as planned. If you are unable to attend Conifox on the date and time specified on your ticket, please contact one of the team 24 hours prior to your booking discuss your options. This can be via email to adventurepark@conifox.co.ukor give us a call on 0131 333 1444.
2. Refunds will only be given if we have had to close or cancel a session by Conifox, we can however move your tickets to another suitable date or issue a gift voucher to use throughout the business (subject to availability). Any changes must be made 24hrs prior to your booking date and time. We cannot change a booking after you booking has passed.
3. Tickets can be given to friends or family if you are no longer able to attend, you do not need to be the named person on the booking.
4. In addition to the ticket price, a booking fee and processing fee applies. Tickets are electronic only, there is no option to post out tickets. To purchase tickets, you must have a valid and current email address.
5. Make sure you check your order for any mistakes and advise us immediately of any errors. Mistakes may not be able to be corrected if it is within 7 days of the event.
6. Ticket buyers will be given an opportunity to opt in and receive Conifox Adventure Park e-newsletters. If you choose to subscribe to our e-newsletter updates, your email address will be added to our mailing list. You can unsubscribe at any time via the link at the bottom of each newsletter or by e-mailing marketing@conifox.co.uk
7. All children under the age of 18 must be accompanied by a paying adult.
8. We take data security very seriously. You can find out more about how Conifox Adventure Park uses your personal data by e-mailing adventurepark@conifox.co.uk
9. From time to time we, and third parties to whom we have provided authority, may take photographs and/or video recordings of the premises, including the car parks and surrounding areas, as well as events, which may feature visitors. By purchasing a ticket to the event, you are accepting these terms, and you agree that Conifox Limited or any authorised third party may use such images in perpetuity in any promotional or publicity material in any format whatsoever. You further agree that all copyright and any other intellectual property rights that subsist in or arise out of these materials shall be absolutely owned by us or such authorised third party (subject to our agreement) as the case may be.
10. While Conifox Adventure Park and its employees attempt to ensure the complete safety of our visitors, it is the responsibility of parents/guardians to supervise and accompany children on the site with a ratio of one adult for every six children over five and one adult for every three children under five. Children may only use the facility when accompanied by a responsible adult.
11. Strictly no smoking or vaping on the premises.
12. Abusive/aggressive or any other type of behaviour deemed to be unsuitable towards Conifox staff, management, or any other member of the public from either adults or children will not be tolerated under any circumstances. Should members of the public witness any unsuitable behaviour from either adults or children they MUST inform a member of staff immediately who will then resolve the situation. Failure to follow this rule could result in further action being taken by Conifox or individual parties involved.
13. Management reserve the right to refuse entry.
14. An adult is classed as a parent or guardian over the age of 18 and the child/children always remains their responsibility when at Conifox. This is for the safety and security of their children.
15. Parents/Guardians know their child’s capabilities and behaviour best and so should ensure an appropriate level of supervision to reflect this.
16. Children/Adults must follow all equipment usage signage displayed.
17. Only Food and Drink purchased from Conifox can be consumed in the Activity centre. Picnics only to be consumed outside in the Adventure Park.
18. Children who are unwell, or who have been unwell, should not visit for at least 48 hours. Children who become unwell in the activity centre, must leave the activity centre immediately.
19. Conifox does not accept responsibility for any personal belongings which are stolen, lost or damaged at any time.
20. All height and age restrictions imposed by the management must be adhered to.
21. Conifox reserves the right to restrict play session if required. This will be communicated to guests before payment is taken on reception or online.
22. Conifox reserves the right to close any piece of equipment during trading hours for any reason, without notice or compensation. We will endeavour to inform you of a closure prior to a party only.

1. At Conifox Adventure Park we pride ourselves on offering a fun filled experience for all visitors. We want you to have a fantastic time when you visit us and to leave with wonderful memories.
   In some cases, however, we understand that circumstances may arise that prevent you from attending Conifox as planned. If you are unable to attend Conifox on the date and time specified on your ticket, please contact one of the team 24 hours prior to your booking discuss your options. This can be via email to adventurepark@conifox.co.ukor give us a call on 0131 333 1444.
2. Refunds will only be given if the event is cancelled by Conifox, we can however move your tickets to another suitable date or issue a gift voucher to use throughout the business (subject to availability). Any changes must be made 24hrs prior to your booking date and time. We cannot change a booking after you booking has passed.
3. Tickets can be given to friends or family if you are no longer able to attend, you do not need to be the named person on the booking.
4. Tickets do not give you admission to the Activity Centre or Adventure Park. Additional tickets can be purchased online for both areas.
5. Guests are welcome to bring picnics but these must remain in the outdoor area. No food is allowed to be taken inside the activity centre.
6. Conifox Adventure Park reserves the right to change or update event timings and content up to and on the day of the event.
7. In addition to the ticket price, a booking fee and processing fee applies. Tickets are electronic only, there is no option to post out tickets. To purchase tickets, you must have a valid and current email address.
8. Make sure you check your order for any mistakes and advise us immediately of any errors. Mistakes may not be able to be corrected if it is within 7 days of the event.
9. Ticket buyers will be given an opportunity to opt in and receive Conifox Adventure Park e-newsletters. If you choose to subscribe to our e-newsletter updates, your email address will be added to our mailing list. You can unsubscribe at any time via the link at the bottom of each newsletter or by e-mailing marketing@conifox.co.uk
10. All children under the age of 18 must be accompanied by a paying adult.
11. We take data security very seriously. You can find out more about how Conifox Adventure Park uses your personal data by e-mailing adventurepark@conifox.co.uk
12. Additional charges apply for any additional external entertainment for example face painting and funfair rides.
13. For some our events we work with external entertainment suppliers, and we ask that you follow their guidelines and instructions when on equipment. These rules are in place for health and safety and if you are unable to follow these you would be removed from the equipment.
14. There will be a variety of food and drink options available to purchase at our events. These may be external suppliers contracted in by Conifox.
15. From time to time we, and third parties to whom we have provided authority, may take photographs and/or video recordings of the premises, including the car parks and surrounding areas, as well as events, which may feature visitors. By purchasing a ticket to the event, you are accepting these terms, and you agree that Conifox Limited or any authorised third party may use such images in perpetuity in any promotional or publicity material in any format whatsoever. You further agree that all copyright and any other intellectual property rights that subsist in or arise out of these materials shall be absolutely owned by us or such authorised third party (subject to our agreement) as the case may be.
16. While Conifox Adventure Park and its employees attempt to ensure the complete safety of our visitors, it is the responsibility of parents/guardians to supervise and accompany children on the site with a ratio of one adult for every six children over five and one adult for every three children under five. Children may only use the facility when accompanied by a responsible adult.
17. Strictly no smoking or vaping on the premises.
18. Abusive/aggressive or any other type of behaviour deemed to be unsuitable towards Conifox staff, management, or any other member of the public from either adults or children will not be tolerated under any circumstances. Should members of the public witness any unsuitable behaviour from either adults or children they MUST inform a member of staff immediately who will then resolve the situation. Failure to follow this rule could result in further action being taken by Conifox or individual parties involved.
19. Management reserve the right to refuse entry.

Event Cancellation

20. Conifox Adventure Park will only cancel an event if it is deemed unsafe to attendees, for example, in high winds. If we decide to cancel the event, attendees will be notified by email with as much notice as possible . An email will be sent to the email address used to book the tickets. It is the responsibility of the attendees to check their emails before arriving at the event to check for any updates, and to make sure email addresses are correctly entered when booking tickets. Updates will also be made on our website and social media sites. You will be offered an alternative date/time subject to availability. If the new date/time does not suit please contact events@conifox.co.uk to obtain a full refund.
21. Conifox events are a mix of indoor and outdoor aspects. We ask that come dressed for the weather and bring a change of clothes for any activities included. Our events will go ahead in all weather conditions that are deemed safe.Booked tickets cannot be changed due to adverse weather on the day. We take our guidance and weather information from the met office.
22. Tickets purchased through third party sellers, such as Itison, are non-refundable unless the event is cancelled by Conifox. If Conifox has cancelled the event please contact the third party seller for a refund.