Christmas Experience

30 Nov – 1, 7, 8, 14, 15, 21, 22, 23, 24 Dec 2024

Sessions from 10:00 am – 4:45 pm (gates open: 9:30 am closing: 7:00 pm). No sessions between 12:00 pm – 01:00 pm. 23rd and 24rd December (Christmas Eve) gates close at 5:00 pm.

Select the date, time and number of visitors then enter the code BLACKFRIDAY20 when prompted at the payment checkout. The code is only available for a limited number of tickets on each date. Offer will finish at midnight on Sunday 1st December 2024.

No, as per our T&C’s we do not offer any refunds.

• North Pole Passport Control
• Magic Forest
• Snowball fight with Frosty the Snowman and his friend the Nutcracker
• Watch out for the Grinch
• North Pole Post Room
• Visit Santa Claus
• Cookie decorating with Mrs Claus
• Reindeer Flying School
• Elf School (NEW for 2024)
• Toy Workshop – choose either a toy or a teddy
• Make-a-Teddy Factory

No, but these can be bought separately for £10 each or £12 for our Elf costumes.

All tickets should be pre-booked before arrival. No tickets will be available to purchase on the day of the event.

We ask that visitors arrive 15 minutes before the booked time slot as we cannot guarantee entry for late arrivals. However, you are welcome to arrive earlier if you wish to visit any of the other event areas (excludes 10:00 am entry).

Yes, you can enter to the events area before your time slot, however you must ensure you are at our North Pole Passport Control for your allotted time to visit Santa (excludes 10:00 am entry).

Approx. 1 hour 45 minutes but extra time can be spent in the funfair, or food court area.

No, access is only available to event ticket holders.

Tokens can be purchased using both card or cash payment ranging from 5 tokens at £7.50 or 25 tokens for £25. Some height restrictions may apply.

This is an all-weather event. Booked tickets cannot be changed due to adverse weather on the day.
In the event of hazardous weather conditions, visitors will be contacted directly by email to transfer tickets.

Tickets can be moved without charge if they are within the same price bracket. To move to another date an extra charge may be incurred, and a payment link will be emailed to you to pay before arrival.

Yes, please email adventurepark@conifox.co.uk to change visitor details. Please ensure the new ticket holder is within the relevant age bracket.

Yes, please email your booking ID and name to adventurepark@conifox.co.uk with the number of additional tickets required.

No refunds or exchanges will be issued for bookings should you no longer be able to attend as per our terms and conditions.

No, all children under the age of 17 must be accompanied by a paying adult.

We do not offer any discounts for our Conifox events. No carers tickets are available as this experience is open to children of all needs and all children require an adult to attend.

No, there are no discounts available.

No, but these can be booked online separately at www.conifox.co.uk.

No, there is no discounted add-on for these facilities.

We do not have any ASN days, however, our early morning sessions may be quieter and more suitable for children with additional needs. Image cards and descriptions are available upon request. Please contact us for further assistance.

Although the event is accessible, please be aware that some surfaces are uneven and could cause difficulties. Please make sure if you require help you come accompanied.

Yes, we have free parking on-site.

Yes, we have an Events Bar and food outlets in our Food Court.

This is an outdoor event and benches are available in the Food Court area. Our Activity Centre Café is available for food and drink indoors from 9:30 am – 4:15 pm.

Yes, we have facilities on-site.

For the safety and consideration of all our customers, only guidance dogs are allowed in the event area and must show relevant documentation. Dogs must be registered with the ADI or IGDF schedule or provide us with an AD UK logbook.

Yes, all child ticket holders receive a gift.

No, all coins must be handed to our elves at the Toy Workshop or Teddy Factory to redeem a gift.

No, our Christmas Shop is no longer open.

No, but at times there will be additional food vendors on-site.

Yes, please use the code online at our checkout or at our Event Bar.

This is both an indoor and outdoor event so please dress for the Scottish weather and wear appropriate footwear.

Santa has been on holiday this year and has had a shave so please don’t be disappointed, however, his replacement beard is very realistic and fluffy.

Yes, watch out for that naughty Mr Grinch as he will be sneaking around the event.

No, just fun mascots in our exciting show.

Baby tickets range between £5 – £10 depending upon the date selected and each ticket includes all the activities, photo opportunities and a gift, including a Make-a-Teddy which has a retail price of £20.